Learning Design Best Practices for a Global Workforce

With an increasingly distributed and global workforce, organizations need to become more sophisticated about how to support their employees' growth and development. There are many variables to consider from time zone, to language barriers, cultural differences, remote vs in-person vs hybrid, folks who are co-located but virtual, etc. Meanwhile, L&D teams are still being asked to deliver high-quality training and great experiences that engage employees and inspire them to do the hard work required to develop new skills. Here are a few tips and tricks we’ve picked up along the way as we develop impactful learning experiences to a variety of global teams and organizations.

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Best Practices for Leading in a Hybrid Work Environment

We recently hosted a roundtable discussion on Building Authentic Sales Relationships in a Hybrid Virtual/In-Person Tech Industry. Additionally, we continue to do a great deal of executive coaching for leaders in public health, tech and other fields. There are several unique challenges leaders are facing in supporting their people right now due to the hybrid nature of work and offer these best practices for consideration.

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5 Common Questions About Telling Influential Stories

In the 5+ years that we’ve been operating as Wolf & Heron, we’ve had the privilege of delivering our Influential Storytelling program to 1000s of folks and provided one-on-one story coaching to hundreds of professionals. In our experience, there are several questions that have been posed to us with regularity about storytelling and influence, so we thought we’d take some time to share our perspective publicly.

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The Case for Leading with Powerful Questions

Questions have a powerful role in conversation and they’re underutilized at work. As experience designers and facilitators, we rely on questions to carry our participants through a process of discovery and learning. As leadership coaches, we rely on questions as the driving force for our conversations. Meanwhile, we see how often questions are underused by leaders, meeting facilitators and organizations in general.

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Case Study: Google Product Managers

CASE STUDY

After a year of piloting a variety of formats for our Influential Storytelling content, we’re excited to establish an enterprise program for Product Managers across Google. The goal is to help Google PMs be better at Product Evangelism, a core skill PM Learning & Development has identified as characteristic of high-performing PMs.

Download our case study to explore more about the work we are doing with Google.

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Case Study: Sanger Leadership Center, University of Michigan

CASE STUDY

Five years into our partnership with the Sanger Leadership Center at the Ross School of Business within the University of Michigan, we’re proud of the impact we’ve had, the students we’ve reached, and the way that storytelling has really become a integral part of the Ross community and the university in general.

Check out a summary of the program’s impact so far.

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Common Coaching Questions that Leaders Should Use More Often

When we coach leaders as part of an enterprise leadership development program, we often also provide mini training sessions to these same leaders on the basic skills of coaching. What always surprises us is how difficult it is for leaders to see the parallels between coaching and leading, and even understand why learning coaching skills is relevant to their growth as leaders.

In Stephanie’s personal experience, the process of getting certified as a coach was one of the most transformative things she did in her leadership journey. She discovered through her coaching practice a set of questions that are so simple and powerful that we use them in all sorts of contexts beyond coaching conversations. Here are a few.

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Storytelling Strategies for Sales Success

If your job is to sell your company’s products or services, you need to know how to communicate their value in a compelling way. When we work with salespeople, they already understand that storytelling can be a powerful tool for them, but they struggle with how to leverage stories appropriately. Sometimes they can come up with a story, but it’s too literal and leads them down a rabbit hole of demo-ing their product rather than actually telling a story. Other times they drone on and on, losing their audience along the way. Sometimes they just can’t come up with a story idea, even if they know they should be telling stories! Here are some tips and tricks to get you started if you’re having the same challenges.

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Navigating Last-Minute Changes in Planning Your Meeting

We’re making plans in an era of uncertainty. These things are going to keep happening. It’s not clear if we’ll ever again get to a point where we can guarantee that an in-person event will definitely be in person, or that the keynote speaker we were planning on doesn’t suddenly develop the sniffles and will now give her speech from a virtual podium instead of the stage. Because of our new reality, here are a few recommendations on how to be proactive in your leadership and team meeting planning.

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Tips for Presenting with a Mask

As a business, we had zero in-person events scheduled between March 2020 and June 2021. As we became vaccinated against COVID-19, and many in the community became protected as well, we started hearing from clients that were hopeful and interested in gathering in-person, while still taking precautions to mitigate the virus's spread.

So, we're leading events again, and often, our hosts are asking attendees and facilitators to mask up. Since June, we’ve had the opportunity to lead our Influential Storytelling workshop in-person several times, and many of those times we facilitated while wearing a mask. Along the way, we’ve learned a thing or two about how to facilitate or present with a mask on; what to pay attention to, what to keep in mind, and best practices to take to heart.

Here are a few of our learnings.

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